User manual

Start with the core survey workflows in SnapAsk

Use this page as your product guide. Start with the 4-step quick start below, then explore the 10 core features for creating, publishing, and analyzing surveys.

01

Describe your survey

Start with the AI creator and explain what you want to learn, who the audience is, and which kind of answers you need.

02

Refine the draft

Adjust question wording, reorder blocks, switch question types, and fine-tune the flow before you publish.

03

Publish and share

Go live in one click, copy the share link, and distribute the survey by link, email, or embed.

04

Track results

Open the analytics view to monitor responses, completion trends, and the answers behind each question.

Everything you need to run great surveys

From AI-powered creation to sharing and analytics — all in one place.

snapask.app/dashboard
AI Creation
Prompt
Create a customer feedback survey for recent buyers.
Goal: satisfactionAudience: recent buyersMix of ratings + open text
AI drafting
live
Generating the first survey draft...
Clarifies the survey goal
Chooses the right question types
Builds a structured first draft
Preview

Customer feedback survey

How satisfied are you with your recent purchase?
What nearly stopped you from buying?
What should we improve next?

12 questions

Balanced flow

Ready to refine

Describe your survey in plain language. AI generates professional questions instantly.

Top 10 features

Start with the features most teams use first

These are the fastest ways to get value from SnapAsk today.

snapask.app/dashboard
AI
Customer feedback survey for recent buyers
GoalAudienceMixed input
Clarifies goal
Chooses question types
Builds first draft

Create surveys with AI

Describe your goal in plain language and let SnapAsk generate a strong first draft in seconds.

snapask.app/dashboard
Question 1
How satisfied are you with the onboarding?
Question 2
What nearly stopped you from buying?
Question 3
Would you recommend us to a colleague?

Edit questions manually

Fine-tune titles, descriptions, validation, ordering, and the structure of your survey with full control.

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NPS
Event
Hiring
UX

Start from proven templates

Use ready-made survey templates when you want a faster starting point for common use cases.

snapask.app/dashboard
Rating
Text
Choice
NPS
File
Yes/No

Mix 13 question types

Build better surveys with ratings, multiple choice, short text, long text, NPS, files, and more.

snapask.app/dashboard
Desktop
Welcome to our survey
How satisfied are you?
What should improve?

Preview the respondent experience

See the survey exactly as participants will see it before you publish.

snapask.app/dashboard
Draft
Live
Ready to publish
Link unlocked

Publish in one click

Move from draft to live survey quickly and keep the sharing step simple for your team.

snapask.app/dashboard
Share URL
snapask.app/s/a8k3m2x
Copied
Link
Email
Embed

Share by link, email, or embed

Distribute surveys across the channels you already use and collect responses wherever your audience is.

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247
89%
2:34

Analyze responses in real time

Track incoming responses, watch completion behavior, and inspect answers question by question.

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CSV
ZIP
Export ready for download

Export your data

Download response data when you need to report, archive, or continue analysis outside the app.

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SA

Customize branding

Add your logo, colors, and branded presentation for a more polished survey experience.

Feature availability depends on your plan. SnapAsk keeps the core survey workflow simple, then unlocks higher-volume sharing, exports, branding, and advanced capabilities on paid plans.
Step-by-step guides

Follow the exact flow you need

Use these instructions when creating, editing, publishing, and analyzing surveys in SnapAsk.

Create a survey with AI

Use the AI creator when you want a strong first draft quickly.

1

Open the dashboard and start a new survey.

2

In the AI prompt, describe your goal, audience, and the type of answers you need.

3

Review the generated draft and keep only the questions that support your decision.

4

Rename the survey and save the draft before moving to manual edits.

Refine questions and order

Clean up the draft so every question is clear and the flow feels natural.

1

Shorten long question titles and make each question ask one thing only.

2

Reorder questions so the easiest and most engaging ones come first.

3

Mark only essential questions as required to reduce drop-off.

4

Preview the survey after each round of edits to catch confusing wording.

Adjust settings and respondent experience

Use survey settings to control what respondents see and what data you collect.

1

Set the thank-you message respondents should see after submission.

2

Decide whether to collect email addresses, IP addresses, or allow multiple submissions.

3

Turn on the progress bar when the survey has several questions and benefits from orientation.

4

Keep security settings such as CAPTCHA enabled when you need extra protection against spam.

Publish and share

When the draft looks right, switch it from draft to a public survey and distribute the link.

1

Open the survey editor and confirm the preview looks correct on desktop and mobile.

2

Publish the survey and copy the share URL shown in the editor.

3

Send the link by email, messaging apps, or place it on your site where respondents will find it.

4

If you update live questions, re-check the share flow immediately after publishing changes.

Monitor responses and analytics

Use the dashboard analytics to see how people progress and where they drop out.

1

Open the survey analytics page from the dashboard.

2

Watch response volume, completion behavior, and question-level performance.

3

Compare answers across questions to identify patterns, blockers, and intent signals.

4

Use the findings to improve wording, shorten the flow, or create a follow-up survey.

Export and reuse insights

Move your survey data outside SnapAsk when you need reporting, backups, or team handoff.

1

Export responses when you need a spreadsheet or an external analysis workflow.

2

Share the results with teammates who need to review raw answers or summary trends.

3

Save your best-performing survey structures as internal references for future surveys.

4

Use what you learn from one survey to create faster, stronger drafts for the next one.

Ready to try these workflows yourself?

Create your first survey, explore the editor, and keep this manual open as your step-by-step reference while you learn the product.